Privacy Policy

1) Consent

By using the Site, you consent to this Privacy Policy and agree to its terms.

2) What we collect

We collect information in three main ways:

We'll make it clear at the point of collection why we need specific information.

3) How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Site
• Improve and personalize your experience
• Understand and analyze how the Site is used
• Develop and enhance features, products, and services
• Communicate with you (customer service, updates, security notices, marketing where permitted)
• Send transactional emails and occasional promotional messages (you can opt out)
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4) Log files

Like most websites, MessageSuite uses log files. The data typically includes IP address, browser type, ISP, date/time stamp, referring/exit pages, and click counts. This information isn't linked to personally identifiable information and is used for analytics, site administration, trend analysis, and demographics.

5) Cookies (and similar technologies)

We use cookies to:

• Remember your preferences and session state
• Improve performance and security
• Analyze traffic and usage patterns
• Support features like login persistence and interface options

Examples:

• A temporary cookie may determine if your browser accepts cookies.
• Login cookies and display preference cookies may persist as described in product UI.
• If you choose "Remember Me," login may persist longer.

You can control cookies through your browser settings. Disabling cookies may affect functionality.

6) Embedded content

Pages on the Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited those websites directly, which may collect data about you, use cookies, and track your interaction subject to their privacy policies.

7) Advertising partners & third parties

Some pages may use third-party ad networks, analytics, or widgets that set cookies or use pixels/JavaScript to measure performance and personalize content. These parties may receive your IP address automatically. MessageSuite does not control third-party cookies once set. Review the privacy policies of those providers for details and opt-out options.

8) Third-party privacy policies

This Privacy Policy does not apply to other websites or advertisers. Please review the respective privacy policies of any third-party sites or services you use via links or integrations from the Site.

9) When we share data

We do not sell your personal information. We may share data with:

• Service providers/Processors (hosting, analytics, support, email delivery) under contractual confidentiality and data protection obligations
• Legal/Compliance when required by law, subpoena, or to protect rights, safety, or security
• Business transfers (e.g., merger, acquisition) where your information may be part of transferred assets, subject to this Policy

10) Data retention

We retain personal information for as long as necessary to provide the Site, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

11) Security

We implement reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12) International transfers

Your information may be stored and processed in countries where we and our service providers operate. By using the Site, you consent to such transfers subject to applicable legal safeguards.

13) Your rights & choices

Depending on your location, you may have rights to:

• Access, correct, or update your information
• Request deletion (subject to legal/contractual limits)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise rights, contact privacy@messagesuite.ai. We may need to verify your identity before responding.

If you are in the EEA/UK/Switzerland: You may also have the right to lodge a complaint with your local supervisory authority.

If you are in California: You may have rights under the CCPA/CPRA, including the right to know, delete, correct, and limit use/disclosure of sensitive personal information, subject to exceptions.

14) Children's privacy

The Site is not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, contact privacy@messagesuite.ai and we will take appropriate action.

15) Email preferences

We may email registered users about products, features, and services. You can opt out of marketing emails using the unsubscribe link in those messages. We may still send non-marketing (transactional or service) emails.

16) Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Your continued use of the Site after changes become effective means you accept the updated Policy.

17) Contact us

For questions, requests, or complaints about this Privacy Policy or our data practices, contact: